Frequently Asked Questions
General QuestionsAnswers to general questions about NewYorkSightseeingTours.com
How can I contact NewYorkSightseeingTours.com?
You can contact us directly via e-mail, telephone, fax or mail! Visit our
Contact Us page for an easy-to-use email form for all of your questions, concerns or comments. If you'd rather speak to someone directly, please give us a call at one of the phone numbers listed below. Our customer service representatives are on hand seven days a week to assist you!
Toll-Free Order Hotline: 1-800-987-6298
Customer Support: 1-417-823-0981
Group Sales: 1-417-823-0981 Ext. 250
Direct Fax: 1-417-823-8468
Mailing Address:
1325 W. Sunshine #537
Springfield, MO 65807
What hours are available to speak to a Customer Service Representative?
Our friendly and knowledgable
Customer Service Representatives are on hand seven days a week to assist you! Representatives can be reached from 8:00 a.m. Noon to 8:00 p.m. (CST). We even have limited hours of operation on holidays! These hours are subject to change, and you may be asked to leave a message if we are experiencing unusually high call volume. If you do leave a message, we guarantee a prompt return phone call to assist you.
How do you sell so many different New York tickets?
Over the years, we have developed and maintained excellent partnerships and relationships with the properties listed on NewYorkSightseeingTours.com. It is our hope that by offering a variety of lodging and attraction options, you will be able to return to our site again and again for all of your New York vacation planning!
Is there a fee to use your services?
In order to make your New York planning hassle-free, our pricing is designed to include all taxes and a small service fee, so the quoted price is all you will pay - there are absolutely no hidden charges! Because we value strong working relationships with the lodging and attraction venues, however, our prices are comparable to gate price.
Can I get brochures for a specific show or attraction?
We try to provide you with complete information about each lodging or attraction on our Web site. If you cannot find the information you are looking for online, our knowledgable customer service representatives are available to assist you. Because we work closely with so many different venues, it would be impossible to maintain and ship print brochures for them all, but we encourage you to explore our Virtual Brochures online!
Where can I find more detailed information about New York?
We pride ourselves on offering one of the most comprehensive New York Web sites out there! For additional information on shows, shopping, traveling, events and much, much more, please visit our collection of New York articles. We have literally hundreds of articles that will give you an insider's look at all the things to see and do in New York!
Is there any way I can give a New York vacation as a gift?
We happen to think a New York vacation is a great gift idea! For that reason, we've made it easy for you through our convenient Gift Certificates. Simply choose the amount you'd like to give, fill in some basic information and you'll be ready to give the gift of fun and relaxation to somebody special! The gift certificate can used for any of our products, including shows, lodging, tours and attractions.
Why should I use newyorksightseeingtours.com to plan and book my vacation?
Besides offering one of the most comprehensive New York sites on the Internet through our informative articles, local weather forecasts, and user-friendly
custom packages we also guarantee top-quality customer service.
Friendly representatives are on hand every day of the week to answer questions, help you make reservations, follow up and make sure your New York getaway is exactly what you had in mind. Believe We truly aren't happy until you are!
Questions About OrdersFrequently asked questions about placing orders.
What forms of payment do you accept?
Individuals may use Visa, MasterCard, Discover and American Express.
Do you offer custom New York vacations?
As a matter of fact, that's our specialty! Just let us know when you
plan on arriving in New York, and we'll give you a list of shows that will be performing during your stay as well as other attractions and activities. You also have the opportunity to add on the lodging of your choice to completely customize your New York trip!
Is my personal information and credit card number safe?
Since we are customers too, we value your privacy and security as much as you do! Please read our Privacy Policy for a complete understanding of our policies and security.
I'm just looking for lodging. Can I make reservations only for a hotel?
Of course! Just click on the
Lodging options at the top and left-hand menus on the page and browse through our wide variety of lodging.
What if I only need show or attraction tickets with no lodging?
No problem! You'll have the option of adding on lodging to your order or skipping ahead and only purchase show, attraction or dinner tickets.
What if I need to make a change on my order after it has been placed?
Because your order is secured through the various New York venues, a $20 processing fee will be assessed to any changes, including date or time changes. If you have questions about the date or time of your reservations, please call our toll-free number to speak with a customer service representative. Changes can not be processed within ten days of your arrival date. Please refer to the terms and conditions for more information.
What if I need to cancel my order?
Please be sure to read our terms and conditions for detailed information about our cancellation policy. Because we secure your purchase with our vendors, we have a set cancellation policy. All cancellation must be processed through NewYorkSightseeingTours.com, not the individual vendors. If you have any additional questions, please contact our customer service department for more information.
Something came up and I had to cancel my order. When will I receive my refund?
NewYorkSightseeingTours.com will process the refund back to the credit or debit card you used to place your order. Once the refund has been issued, it can take banks up to 30 days to post the credit back to your account.
How do I get the best seats for shows and concerts?
You'll receive the best available seats at the time your order is processed, so it's best to make your reservations as far in advance as possible for the best available seats. The sooner you complete your order, the better chances you will have of getting prime seating as most New York shows fill up quickly!
How far in advance do I need to make my reservations?
It's always best to make reservations as early in advance as possible to ensure availability and, in the case of some shows and attractions, receive the best available seating. If you're last-minute vacation shopping, though, we will still be more than happy to assist you. As a matter of fact, you can even place your order to up one hour before the scheduled time as long as the product is still available.
When will you charge my credit card?
Your card will typically be charged within 24 hours of the time your order was placed.
Once I've placed my order, how will I check-in at my hotel and get my attraction & show tickets?
You'll receive vouchers at our customer service center for your lodging, show tickets and activities. The quickest way to receive your voucher instructions is via e-mail, which you will generally receive within 72 hours. You'll receive instructions on how to pick up the vouchers, and you can always contact our customer service department for more assistance. You can also choose to have the voucher instructions printed and mailed to you, which generally takes seven to ten business days.
How can I find out more details about a show, tour or attraction?
We work hard to offer you the most comprehensive information about each of our products! Click on Detailed Info for the complete description page that offers photos, a schedule and customer comments. Be sure to browse through our vast list of New York articles as well, as many top shows and attractions are described in complete detail here. If you still have questions, please feel
contact our customer service department.
An error message appeared while I was placing my order. What should I do?
Questions About PropertiesAnswer to Questions Regarding Specific Shows, Lodging & Attractions
How will I know where my lodging or attraction is located?
Leave that to us! Your ticket vouchers will include a printed map or addresses of all the show, attractions and hotels you've booked. Need additional help? That's why we're here! Just contact one of our Customer Service Representatives and they'll be more than happy to assist you.
How can I contact the venue I've booked directly?
Just give us a call and we will gladly work with our vendors on your behalf. Have a special request or detailed question? Just let us know and we will do our best to work your situation out with the vendor. We'll also print a map and/or address to the show, hotel or attraction you've booked directly on your newyorksightseeingtours.com voucher.
Where can I find a schedule of performances and pictures of the shows I want to see?
When you visit our Shows or Attractions pages, click on Detailed Info under each listing. You'll have access to photos, schedules, customer comments and other important details about each venue or location.
What if I want to find lodging close to a certain show or attraction?
We understand your desire for convenience and accessibility! Simply visit our hotels page and select "Sort By Distances" from the top menu. Choose up to five shows and attractions you'd like to be near and click start search. Our technology will then sort the lodging by its distance from your selected locations and also give you the total distance in miles! New York vacation planning just doesn't get any easier than this!